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Frequently Asked Questions
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Knowledgebase Frequently Asked Questions

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Questions about my order

We have a dedicated team that oversees your entire Eatogo experience, from the moment you place an order until it arrives at your door. However, we understand that things can sometimes go wrong. If th...

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What if I want to add something to my order?

What if I want to add something to my order? You can reach out to our customer service team through the Help function in the app. We’ll do our best to ensure all the items you want are added to your o...

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What if my order is late?

What if my order is late? Occasionally, unforeseen circumstances can cause delays in delivery. Whenever possible, we will proactively contact you if we anticipate that your order might not arrive with...

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How does ordering work on Eatogo?

Ordering on Eatogo is designed to be simple and convenient! Here’s how it works: Visit www.eatogo.co.uk and enter your address or postcode to view available restaurants. Currently serving Chelmsford...

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